Shopify Maintenance & Support Services
Keep your Shopify store fast, secure, and performing at its best. Red Fox provides ongoing technical support, updates, and optimisation through flexible monthly retainers – ensuring your site stays reliable, compliant, and built to convert.
Average 30 % faster load times | 24 / 7 monitoring | 100 % uptime assurance
Support that prevents problems – not just fixes them.
Your Shopify store is the core of your business – but keeping it running smoothly takes constant attention. Our proactive support ensures stability, security, and performance month after month.
Perfect for growing Shopify and Shopify Plus brands that want peace of mind, faster performance, and expert help on call.
Outcomes:
- Faster load times and higher Core Web Vitals scores.
- Improved reliability with 24 / 7 uptime monitoring.
- Secure, compliant, and regularly updated systems.
- Continuous improvement through CRO and performance tracking.
Shopify Performance Optimisation · Core Web Vitals Monitoring
Performance Monitoring and Optimisation
Keep your store running at top speed.
We track performance metrics, uptime, and Core Web Vitals continuously to ensure your store stays fast and conversion-ready. Each month, we audit speed, update code where needed, and provide reports showing measurable improvement.
Shopify Security Updates · Compliance Maintenance
Security, Compliance and Updates
Stay secure and compliant – always.
Our team handles theme, app, and dependency updates on a scheduled basis. We ensure your store meets GDPR, PCI, and accessibility requirements, patch vulnerabilities quickly, and maintain backups so you’re protected from risk and downtime.
Shopify Bug Fixing · Troubleshooting Support
Bug Fixes and Troubleshooting
Fast fixes when you need them most.
From checkout issues to app conflicts or code errors, we respond quickly and efficiently. Every support request is tracked through our client portal with transparent SLAs and clear communication at every stage.
Shopify Merchandising Support · Content Updates
Content and Merchandising Updates
Keep your store fresh and up to date.
Need new collections added, banners refreshed, or seasonal content updated? We handle day-to-day content changes and merchandising updates so your team can focus on growth and campaigns instead of admin work.
Shopify Agency · Shopify Experts Team
CRO and Growth
Improvements
Maintenance that drives measurable growth.
Our retainers go beyond technical support. Every plan includes monthly conversion and UX improvements based on analytics insights – from navigation tweaks to product layout enhancements.
We review performance, identify opportunities, and deliver continuous conversion gains.
Flexible Plans & Retainers
Scalable support plans for every stage of growth.
We offer three flexible retainer tiers designed to match your needs and pace of change – without lock-in contracts or hidden fees.
Plans Overview:
- Starter Support: 20 hrs/month – essential maintenance, updates, and security.
- Growth Support: 40 hrs/month – adds CRO and monthly performance reports.
- Premium Support: 40 + hrs/month – dedicated account manager, priority SLA, full optimisation roadmap.
Not sure which plan fits? We’ll assess your store and recommend the best-fit support level for your goals.
How We Deliver Reliable, Proactive Support
Every partnership starts with a baseline audit and continues through structured monthly cycles designed for reliability, transparency, and results.
Kick-off Audit - Benchmark site speed, performance, and compliance.
Plan Setup - Define priorities, assign hours, and configure monitoring.
Ongoing Monitoring -Track uptime, page speed, and error reports in real time.
Support Requests - Submit via client portal or Slack; tracked to resolution.
Review & Reporting - Monthly summary with performance metrics and improvement roadmap.
Technology & Integrations
Fully integrated with the Shopify ecosystem.
We maintain and optimise every layer of your Shopify stack – from storefronts and apps to analytics and marketing platforms.
Our maintenance framework ensures compatibility, stability, and scalability as your business grows.
Case Studies
Results that prove the value of proactive support.
- Beauty Brand - +15 % AOV after monthly CRO adjustments and app clean-up.
- Pet Supplies Retailer - 0 downtime through peak trading season with 24 / 7 monitoring.
- Fashion Brand - 30 % faster load times within 60 days of onboarding.
Testimonials
What our clients say.
“Red Fox doesn’t just maintain our site - they improve it every month. Our site speed is up 25 % and our team now focuses on marketing, not firefighting.”
— E-Commerce Director, Beauty Brand (US)
“They feel like part of our team. Proactive, responsive, and always ahead of issues.”
— Founder, Lifestyle Brand (UK)
Keep your Shopify store at peak performance.
Stay fast, secure, and conversion-ready with proactive maintenance from Red Fox.
We’ll take care of updates, performance, and monitoring – so you can focus on growth.
